Public Grievance Redressal

Description

Public Grievance Redressal (PGR) system allows citizens to file the complaints related to any issues faced within the Cantonment area and track the status of the issues raised.

Step Involved

  • 1. Log a complaint with relevant details and uploading photos (optional)
  • 2. Resolution by CB officials
  • 3. Rating by Citizen on the resolution provided
  • 4. Re-open the complaint if not satisfied.

Facilities Available

  • 1. Online tracking of the status of the compliant
  • 2. Status update through SMS and Email

For More details download the user manual here: